How to Fix HP Printer Paper Jam Error But No Paper Jam?

How to Fix HP Printer Paper Jam Error But No Paper Jam?

What do I do when my Printer Says Paper Jam but there is None?

Just a tiny bit of paper is enough to produce the HP paper jam error. And not removing this little piece of paper stuck in your device can cause further damage. Gradually, your HP printer will stop working if you do not clear the HP printer paper jam soon. We know at least 8 ways to keep the HP printer paper jam away and keep you working uninterrupted. Read our solutions and follow the steps provided to fix the error with all speed.

Causes of HP Printer Paper Jam Error

Before we explore the solutions, let us have a look at the causes of the HP paper jam error. This error can be caused due to the following reasons:

1. Overfilling Paper Tray: The paper tray of your HP printer comes with a certain capacity limit to load the sheets. Overfilling this tray will only cause problems such as the HP printer paper jam.

2. Not Positioning Paper Correctly: The second most common cause of this error is the incorrect position of the printing paper in the paper tray. When you position it incorrectly, it may get stuck in your HP printer.

3. Using Incorrect Paper: It has been found that users often use the printing paper that is of inferior quality or the wrong size. We will advise you to check the manual of your HP printer to understand the right kind and size of printing paper to avoid such paper jam errors. 

4. Dust Particles in HP Printer: Not cleaning your device may result HP printer says paper jam error but no paper jam. So, even when there is no paper stuck, dust will disrupt the printer’s functioning and display the paper jam error. Therefore, the more you care for your HP printer, the less likely will be the HP printer paper jam. 

How to Fix Paper Jam Error in HP Printer?

In this guide, we will tell you 8 impressive solutions to fix the HP printer paper jam with great ease. Our solutions have not only been tried and tested but are also known for being effective. In addition to these 8 solutions, we will also share with you device-specific fixes for the HP printer paper jam.

Fix 1: Check Front Cover for Jammed Paper

Check Front Cover for Jammed Paper - hp printer paper jam

The easiest and quickest HP paper jam fix is to check the front cover of the device. If at all you find any bits of jammed paper, be gentle while you pull them out.

Fix 2: Check Input Tray for Jammed Paper

The first HP printer paper jam solution involves checking the input tray. Learn how to check the input tray and remove the paper from this area in 8 steps.

  1. Plug in the printer and press the “Power” button.
  2. While the printer is on, disconnect the power cord from the rear of the printer.
  3. Locate the input tray.
  4. Pull the paper gently out of the input tray.
pull paper - hp printer paper jam hp printer paper jam error but no paper jam
  1. Look inside the input tray and remove bits of paper or any other objects that may have fallen inside the tray.
  2. Return the printer to its normal position.
  3. Reconnect the power cord and turn the printer on.
  4. Now, use your HP printer as usual.

Fix 3 : Check Output Tray for Jammed Paper

In this fix, we will tell you how to get a paper jam out of HP printer by accessing the output tray. This fix can be executed in only 4 simple steps.

  1. Turn off the printer and disconnect the power cord.
  2. Locate the output tray.
output tray paper jam - how to fix paper jam in hp printer
  1. Gently pull the jammed paper out, if any, of the output tray to remove it.
  2. Now, try to print. Your device will work smoothly.

Fix 4 : Clean Paper Feed Rollers

Clean Paper Feed Rollers - how to get a paper jam out of hp printer

As you may know, paper feed rollers make a common spot for the paper to get stuck. Here is how to solve paper jam in HP printer by cleaning these rollers in 5 quick steps.

  1. Turn off the printer and disconnect the power cord.
  2. Raise up the input tray and open it.
  3. Find the gray paper pick rollers and clean it thoroughly with a damp cloth to remove dust or dirt buildup.
  4. Dry the rollers completely before placing them back.
  5. Reconnect the power cord and turn on the printer.

Fix 5 : Clean Printer Rollers 

Cleaning the printer rollers can also help you in doing away with the HP paper jam error. Below we have explained a 6-step procedure to clean them in the right way. 

  1. Remove all papers from the input tray.
  2. Press the “Down arrow” to select “Settings” and press “Ok”.
  3. Press the “Down arrow” to select “Tools”, and press “Ok”.
  4. Now, select “Clean paper feed” and press “Ok”.
  5. Wait until the printer stops the cleaning process completely before you continue.
  6. Now try to print.

Fix 6 : Reset HP Printer 

Interestingly, sometimes users report the problem of HP printer paper jam error but no paper jam for real. Resetting the device will be a smart idea to clear this error. Learn how to reset your HP printer to fix this error. 

  1. Turn on the HP printer.
  2. Now, disconnect the power cord from the printer.
  3. Unplug the power cord from the outlet.
Plug out - how to fix paper jam in hp printer
  1. Wait for 60 seconds.
  2. Now, plug the power cord back into the wall outlet.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn on your printer and check if the issue has been resolved.

Fix 7 : Check Entire Printer for Jammed Paper

Here we have a detailed solution for you to check the entire device for a paper jam. Follow all the steps provided below to clear the HP paper jam error.

  1. Tap the “Resume” button on your HP printer. If you can still see the HP printer paper jam, move to the next step.
Tap the “Resume” button on your HP printer - how to get a paper jam out of hp printer
  1. Open the rear access door of your HP printer.
  2. Look inside the device for jammed paper.
  3. Check the rollers inside and pull out the jammed paper, if any.
  4. Now, put the rear access door back to its place and then press the “Resume” button if you did not find any paper stuck inside.
  5. Next, lift up the front cover of your HP printer.
  6. Look for paper jams and pull them out gently.
  7. Ensure that the print carriage is working fine.
  8. For this, plug out the power cord. Check that the carriage is moving freely from side to side.
  9. Rotate the rollers thrice in the upward direction with your fingers.
  10. If the rollers and carriage seem to be stuck while you move them, check whether the paper is stuck in these parts.
  11. Pull down the front cover of your HP printer.
  12. Fill the paper tray with printing paper.
  13. Then press and hold the “Resume” button.
  14. Release the “Resume” button when you see a test page getting printed.

Fix 8 : Clear Paper Jam from Rear of Printer

HP paper jam may not necessarily be in the output tray or input tray. Your HP printer saying paper jam can be fixed by accessing the rear of the device too. See here how to clear the paper jam from your HP printer via the rear access panel.

  1. Look for an “Access” tab or a knob behind your HP printer. It may also be on the panel.
  2. Find and pull the jammed paper after removing the panel.
  3. Make sure no bits of paper are left behind.
  4. Now, place the panel to its original position.
  5. Next, you will find “Release” buttons at the end of the module. Press them to remove the panel.
  6. Look for jammed paper and clear it.
  7. Then place the module back to its original position.
  8. Now, press the button located on top of the module.
  9. Then open the door of the module.
  10. Take off the panel as well as jammed paper, if any.
  11. Close the door of the module.

Models Compatible with Solutions

The solutions mentioned in this blog can be used for fixing the paper jam errors in the following models of the HP OfficeJet series as well.

HP OfficeJet 3830 PrinterHP OfficeJet 4500 PrinterHP OfficeJet 4650 PrinterHP OfficeJet 6500A Plus Printer
HP OfficeJet J6450 PrinterHP OfficeJet Pro 6830 PrinterHP OfficeJet Pro 6978 PrinterHP OfficeJet Pro 7740 Printer
HP OfficeJet Pro 8600 PrinterHP OfficeJet Pro 8610 PrinterHP OfficeJet Pro 8620 Printer

The solutions provided in this blog can be used for clearing the paper jam error in the following models of the HP LaserJet series too.

HP Color LaserJet CM2320 MFP Printer HP Color LaserJet Pro M452DN Printer HP Color LaserJet Pro MFP M477FNW PrinterHP LaserJet M1522 Printer
HP LaserJet M1005 MFP Printer HP LaserJet 4100N Printer HP LaserJet 4250 PrinterHP LaserJet P1005 Printer

Device-Specific Solutions for HP Paper Jam

In the following sections, we will tell you how to resolve the HP printer paper jam error in multiple models. We have also provided instructions for every solution. 

How to Fix HP 1320 Paper Jam Problem?

By accessing the print cartridge door, you can fix the HP 1320 paper jam problem without much difficulty. The procedure to do has been provided below. 

  1. First, you have to open the print cartridge door.
  2. Now, take off the print cartridge.
  3. The third step involves accessing the straight-through output door.
  4. You will see green pressure release levers. Rotate them.
  5. Remove jammed paper visible with both hands.
  6. Then put the print cartridge back.
  7. Finally, close the print cartridge door.

How to Fix HP 8500A Paper Jam Problem?

HP OfficeJet Pro 8500A Printer can also experience paper jams at times. To remove the HP paper jam error from this model, follow the 5 steps given here. 

  1. Look for visible pieces of jammed paper.
  2. Then look at the carriage path of the HP printer.
  3. Now, reset the printheads of the printer.
  4. The next step is to clean the rollers of the printer.
  5. Reset the device once the printer rollers have been cleaned.

How to Fix HP DeskJet GT 5810 Paper Jam or Tray Problem?

Are you experiencing constant paper jam issues with your HP DeskJet GT 5810 Printer? Try this 6-step HP paper jam fix to solve the problem with ease.

  1. Begin with inspecting the input tray, output tray, and the printhead access area for jammed paper. Also, look underneath your printer.
  2. The second step is to check that the carriage is moving smoothly. If not, then there could be paper or any object stuck in the area. Remove the obstruction.
  3. Next, clean the paper rollers.
  4. Also, remove any ink smears.
  5. Now, clean the rollers in the input tray area.
  6. The sixth step is to reset your HP printer.

How to Remove Paper Jam HP Envy 5660 Printer?

In case your HP Envy 5660 Printer is displaying the paper jam error on its screen, you can settle the problem by following the solution we have provided here. 

  1. Check the input tray, output tray, paper path as well as the ink cartridge access area for any bits of paper.
  2. Now, ensure that the carriage is moving freely. If it is not, then search for paper stuck to its sides and remove it gently.
  3. Clear the page smears using automated tools. For this, swipe the display on the “Control panel” to the left. Press “Setup”, select “Tools”, swipe the display up to select “Clean page smears”.
  4. Now, clean the paper feed rollers manually with a lint-free cloth slightly dipped in water.
  5. Reset your HP Envy 5660 Printer afterwards.

How to Fix HP Envy 120 Paper Jam?

When the HP paper jam error stops you from using your HP Envy 120 Printer, keep the solution we have shown here handy. 

  1. Restart your printer and then print the “Printer status report”.
  2. Now, remove the paper jam from the duplexer and the cartridge access area.
  3. For this, tap the “Paper tray icon” on the “Control panel”.
  4. Take out the paper tray and clear any loose paper.
  5. Tap the “Power” button to turn off the printer.
  6. Open the scanner lid and cartridge access door.
  7. Remove the power cord from the rear of your HP printer.
  8. On the paper path cover, press both the tabs. Then lift and remove the cover. Lift the cover in the duplexer cover via the v-shaped notch.
  9. Remove the jammed paper from this area and place back the cover.
  10. Press the two tabs again and close the cover.
  11. Check the cartridge access area for jammed paper.
  12. Lastly, reset your HP Envy 120 Printer.

How to Remove Paper Jam from HP Envy 5530 Printer?

Here you can find a short procedure with only 3 steps to remove the paper jam error from your HP Envy 5530 Printer.

  1. Remove the jammed paper from the rear roller, duplexer, and the input tray.
  2. Ensure that your HP Envy 5530 has been kept on a flat surface.
  3. Access the ink cartridge area to clean the paper rollers.

Bonus for our Readers

For our beloved readers who have come this far, we will be revealing 5 great tips to prevent the HP paper jam error.

  1. Insert the paper correctly in the paper tray.
  2. If your HP printer has a sliding mechanism, make sure that it has been positioned in the right manner.
  3. Make sure that the paper sizes do not get mixed when you print more pages at the same time.
  4. Try to not overfill the paper tray of your HP printer. This can often cause HP paper jam.
  5. Refer to the HP printer manual to know the type of printing paper that is suitable for your model. Using incorrect printing paper will give rise to jams.

Let Us Conclude

Our guide promises you no more paper jam sessions with your HP printer. These tested solutions, as well as the tips to prevent HP paper jam error, will help you troubleshoot this problem without any difficulty. 

Hey readers! Are you bothered by more HP printer problems? Look what we have in our latest reads for you. Our post on HP printer offline is sure to help you with this error. And to fix more unlikely errors, you can check out our useful HP printer troubleshooting guide

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4 years ago

HP 419 intjet Printer Paper Jam Error But No Paper Jam

Silvie Horner
4 years ago

Hello I have a Color Laser Jet Pro MFP M177fw and I only had it for abut 2 years now. Everytime I use the top feeder to copy or fax it keeps saying paper jam. I’ve tried everything. I’m not sure what else to do but buy another one but I paid almost 400.00 for this one. Any suggestion?

Jim Pauly
3 years ago
Reply to  Silvie Horner

Silvie, I have the same printer with the same problem and paid the same price! It’s really annoying and I’ve opened the document feeding (and everything else) about 50 times. There is NO paper jam. I can print, but this error only happens when I use the document feeder on the top, therefore faxing and copying is more difficult as I have to use the flat tray feeder. This printer has NOT been used much at all. I did purchase a number of years ago, but there is no way of any over use or mishandling that would have caused this!!! Really frustrating when you pay a lot of money for something, and it does not last!!! It seems to start to move for a fraction of a second and it does detect a paper in the feeder, but then I get the infamous false “document jam” error that seems to be impossible to clear…

Jim Pauly
3 years ago
Reply to  Silvie Horner

Hello again. I have an update! I found this on another site, and this worked for me! This method fixed my document feeder! I think the problem was this little rubber pad in the middle of the feeder when you open the feeder up, but I rolled all the other rollers as well when inside the feeder. Try and follow this:
“OK, so I followed the instructions online for the “jam” and “false jam” at least a dozen times. Also, I stayed and followed the suggestions of the HP cat. A few hours later and no success what-so-ever, I finally called HP customer service for a refund.

The gentleman I spoke to the HP Customer Service was AWESOME. Long story short, he walked me through a few things that I already had, but at the end he told me:

1. roll each roll that I could reach in the document feeder, just to release what it is stuck.

2. place a document on the flat bed scanner and try to copy.

fixed my problem! It’s somehow reset the printer or caused the error to “look” somewhere other than this error. He took a solid 2-3 minutes to “think” about the analysis, but eventually copied the document and executed perfectly. It’s been several days and the printer has played perfectly every time.”

Curtis DeMott
4 years ago

This issue might be caused when the previous printer job is still there in Windows Printer Queue.

I would suggest you to clear Windows Printer Queue and check if this fixes the issue.

Follow these steps:

a. Press “Windows key + R” from the keyboard.

b. Type “services.msc” without quotes in the run window and hit Enter key.

c. Search for “Print Spooler” service.

d. Right click on it and select “Stop” then close services window.

e. Press “Windowskey + R” and paste “%windir%\System32\spool\PRINTERS” without quotes and hit Enter key.

Note: You might be prompted for UAC control permission to allow access to the folder, allow access to that folder.

f. You will find list of printer jobs listed in the folder.

g. Select all the jobs and delete it.

h. Close Windows Explorer.

i. Press “Windows key + R” from the keyboard.

j. Type “services.msc” without quotes in the run window and hit Enter key.

k. Search for “Print Spooler” service.

l. Right click on it and select “Start” then close services window.

m. Now try to print.

I hope this helps you to fix the issue. If the issue persists or you have any other issues with Windows, please do post it in Microsoft Community. We would be happy to help you.

3 years ago
Reply to  Curtis DeMott

THANK YOU!!! This fixed my problem!

3 years ago
Reply to  Curtis DeMott

Awesome! Thanks, my man. So glad I found this thread. Nothing else was working.

Frustrated Customer
4 years ago

Im about to throw this damn printer out the window!!!! It keeps saying paper jm when there isn’t one and the support number is not working either!

lovely kaye k. fernandez
4 years ago

i already follow all the pricedure but still paper jam error appear. and there is no paper on the tray, i think this is a false error. what can i do?? your hotlibe is not answering my calls.

De Jong
4 years ago

Calling number is not working.

tom carney
4 years ago

On an ENVY(sic) 5052, there are two switches the paper supply tray seems to push in when the tray is in place. My printer shows this false jam error but I make the error go away for a little bit of time if I pull the paper tray out, then reach under the bottom of the printer and toggle both switches 5 or 6 times manually. Perhaps these switches need adjustment?

5 years ago

I followed all the steps religiously buy the hp printer paper jam error but no paper jam, it is still there. I guess i will have to contact a printer technician and let him check the inside of this printer

Crusher Wear Parts
5 years ago

Hi it’s me, I am also visiting this web site on a regular basis, this web page is genuinely fastidious and the viewers are in fact sharing fastidious thoughts.

elena damon
5 years ago

Sometimes a paper jam error persists even though there is no jammed paper but it shows like it has Reset the printer, which might clear a false paper jam error, and then try to print again. With the printer turned on, disconnect the power cord from the rear of the printer. Unplug the power cord from the wall outlet. and it will done