Having an issue with the eprint on Laser Jet Pro MFP M477fnw printer

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I’m having an issue with the eprint on our printer Hp Color Laser Jet Pro MFP M477fnw,We have run the troubleshoot but no success.This is a business printer with multiple users.I think someone had reset the printer.

venmartin Changed status to publish September 21, 2018
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For fixing the issue, you may try restoring the settings of your HP printer to the default state. You may also check that every part of the device is in the right place. If this doesn’t help, then you can also reset the ink cartridge. Later on, you can try giving e-prints.

You may also be suggested to see this reading for other fixes:https://www.errorsdoc.com/epson/how-to-troubleshoot-an-epson-printer/

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