HP laser jet printer 377, high yield ink is not compatible error

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I have a hp 377 printer and have purchased 972x high yield ink. it is coming up that it is not compatible although when we look online it says that it is. is there something we need to do to make it accept the ink

venmartin Changed status to publish August 13, 2018
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joshua (anonymous) 0 Comments

Always make sure you gently remove the cartridge from the packaging, donot touch the imaging drum on the bottom of the toner cartridge. Finger prints on the imaging drum can also cause this problem and do not directly expose the cartridge to light. Gently rock the cartridge front and back to evenly distribute the toner inside the cartridge, now try to install the cartridge back into the printer.

venmartin Changed status to publish May 10, 2018
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