HP OfficeJet Pro 276dw MFP. The printer is not responding, error message (-9927)

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We have a HP OfficeJet Pro 276dw MFP. The printer is not responding, will not scan or print. I have a mac and my wife has a pc and it is not responding to either computer. I get an error message (-9927) when I try to open the scanner. We have tried off/on, unplugging, re-establishing wifi and still no luck?

venmartin Changed status to publish August 13, 2018
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