I can print to my WF 7620 and is connected with USB, but when try to scan says is not connected
Run Printer troubleshooter after connecting the printer – Press the ‘Start’ Button. Type Troubleshooting Select Troubleshooting and press Enter. Click on view all on the left side and select Printer. Click next and follow the on-screen instructions.
Restart the Print Spooler service type – Press Windows + R keys opens Run Box. Type services.msc in the box and press enter. Now locate services called Print Spooler, make sure the services are Started. Right click on the printer spooler service and click Stop. right click and restart the spooler again.
Turn off the Windows Firewall and check adding the Printing device and Turn On After installing.