Are you using a dual band router? HP Printers do not work or connect to 5Ghz networks. Are you able to make copies on the printer? I recommend to uninstall the printer drivers from the computer and reinstall it back again. Uninstall the drivers from Programs and Features, delete the printer from the Devices and Printers and delete everything that is on the temp folder. To delete the temp files. Press and hold the Windows key and R together. A dialogue box will pop up. Type in %temp% and hit enter. Delete all the files in the folder. Restart your computer. Make sure to download the full-featured printer drivers for your printer from the hp printer support site. While installing if prompt for a usb connection, connect it and follow on-screen instructions to install the drivers.Connect the printer to the printer only when the setup prompts from the printer.