QuickBooks works tremendously in terms of handling your business company files. However, this software may come up with some technical errors where QuickBooks suddenly stops working. If your QuickBooks not responding when opening company files, we will help you to fix this in order to access or open your QuickBooks company files.
In this article, you are going to find simple solutions following which you can resolve this issue and make your QuickBooks account open with security.
Behind every technical error in QuickBooks, there are possible reasons that your QuickBooks has stopped working or it is not responding in a way it should.
The occurrence of this kind of error is acceptable as QuickBooks is a multi-user platform so the server might get delayed and it can cause QuickBooks performance. The issue can be troubling for the users as they cannot even open a QuickBooks account.
Below are the following reasons that your QuickBooks database server manager has stopped working.
The above-mentioned reasons can be the main causes if your QuickBooks is not responding and unable to launch.
Apart from its causes, you must be facing that your system is behaving inappropriately. By knowing about the symptoms, you can confirm the error that QuickBooks has stopped working, and later you can find the fix for the error based on its symptoms.
Since you are aware of the causes and symptoms, now you have a clear understanding of why your QuickBooks has stopped working. In this situation, you can look for possible ways to get rid of this error and get your QuickBooks work again on your system.
Therefore, in this article, you will go through a few methods that will help you to kick this error away from your computer. So let us get started and try to follow the methods in sequence.
To get started, you need to restart the system on which you are encountering this QuickBooks issue. After you reboot the system, you can launch QuickBooks accounting software to perform. While you launch the QuickBooks Desktop, press the CTRL key in order to open your software in safe mode.
Thereafter, you can try running a number of tools such as the QuickBooks Refresher Tool, the QBinstall tool, the QuickBooks Tool Hub, and the QuickBooks System Repair Tool.
Besides, you can rename or delete the QBWUSER.INI file, open company files from a different location, create a Windows user account, remove the QuickBooks program from Firewall, perform a clean install.
If your QuickBooks has stopped working, you can use a refresher tool for QuickBooks. QBRefresher is one of the best tools to troubleshoot common errors in your QuickBooks programs. If your QuickBooks not responding after login, download and run this tool to remove errors.
Let’s follow the procedure of the QuickBooks refresher tool download:
In certain cases, the QuickBooks Install Diagnostic Tool detects the error and fixes it to its great extent. The use of this software is easy. All you have to follow a few steps that the tool suggests.
Let’s find out how to do that.
After the tool ends the scan process, it automatically detects and fixes the problems. Later, you can reboot the computer.
QBWUSER.INI file can bring issues to your program due to which you encounter a “QuickBooks backup not responding” error. To fix such issues, you can go to Advanced Settings to view hidden files and folders. Thereafter, you can navigate through the Windows settings to locate the QBWUSER.INI file and then rename or delete the file.
If your QuickBooks 2013 not responding, then you can remove or rename the QBWUSER.INI file to get rid of this error.
By running QuickBooks Install Diagnostic tool, you can easily repair numerous issues related to the QuickBooks program and company files. If you encounter QuickBooks not responding on Windows 10 or 7, you should download QuickBooks Install Diagnostic tool.
Use these instructions to download and run the QuickBooks install tool on your computer:
Thereafter, you can run the “QuickBooks Install Diagnostic Tool”. The whole process may take up to 20 minutes. Once the process is finished, you can reboot your system to reflect changes.
Tip: Instead you can use QuickBooks Tool Hub as this serves multiple tools. By doing so, you can fix unexpected errors and repair QuickBooks company files. All you have to do is launch the QuickBooks Tool Hub, click on the Installation Issues tab located on the left, and then hit the QuickBooks Install Diagnostic Tool button.
If your QuickBooks database server manager has stopped working, you can then simply use the QuickBooks repair tool to get the issue resolved.
As mentioned earlier, your computer’s antivirus program might not recognize the QuickBooks software due to which it does not respond. In this case, you can simply disable it.
By following the above-mentioned methods, you may resolve the common errors in your QuickBooks accounting software. There can be many reasons that your QuickBooks has stopped working. But fixing the issue can be done easily if you have the proper knowledge of its causes and symptoms.
If QuickBooks not responding on startup then you can move the company files to another folder so that you can access it easily. To do so, you can create a new folder, paste the data after copying from the original folder, and then try accessing the company files
For your better understanding, we have given the steps below:
This way you can open the QuickBooks company file from the new file location without conflicting any error message QuickBooks has stopped working. Make sure that you perform this method on a device on which your QuickBooks company files are hosted.
Apart from QuickBooks, Windows user accounts can also create conflicts due to which you may encounter QuickBooks not responding on Windows 7 or 10. Using the Windows account with no admin rights can cause such issues.
Therefore, in this method, we will show you how to create a new Windows user account with administrative privileges.
After creating a new account, you can log out from the account. Then, restart your computer and log in to the Windows account. Make sure you use the correct login credentials. Once done, move your QB company files to the desktop. As the last step, you can try opening QuickBooks and accessing your company file.
If QuickBooks not responding to opening the company files then you should run QuickBooks Tool Hub. It helps you to fix a number of errors related to your program and company files.
Before proceeding further, you need to download the tool on your computer so that you can perform it to repair issues. Follow these steps:
As you follow these steps, the tool will be downloaded and installed on your computer. Thereafter, you can run it to perform. For that, you can double-click on the tool icon.
Tip: If you encounter program problems then you can hit the Quick Fix my program. This is a basic method that you can perform at first. This process may take a minute to repair your program.
To prevent the “QuickBooks online not responding” error, we suggest you remove QuickBooks software from the Windows Firewall. To do so, you need to set the Inbound Rules and Outbound Rules in Windows Firewall settings.
Follow the instructions given below:
Once you are done setting up the rule for inbound, you can follow the same steps for creating the outbound rule. All you have to select the outbound rules option from the Advanced settings. This will for sure fix the QuickBooks has stopped working error.
To start with this clean install process, you need to collect the product information, uninstall the QuickBooks Desktop, and then reinstall the compatible version of the QuickBooks program on your computer. Also, this will not let affect your accounting data as the data is not involved in this.
If QuickBooks has stopped working when opening, you probably will not be able to access your program properly. In this scenario, you can perform a clean install. This process includes reinstallation of your QuickBooks program.
Here are the steps for that.
Once done collecting all the essential product information, you can continue removing the QuickBooks program from your computer:
Once you are done uninstalling the QuickBooks program, you can reinstall it. Later, you can check if you can easily access the program and company files.
The QBWUSER.INI file can cause your programs to work efficiently. As a result, you see a “QuickBooks launcher has stopped working” error. By renaming the file, you can fix internal issues that cause your program.
As you change the name of the QBWUSER.INI file, you can easily launch QuickBooks programs without confronting any errors.
The QuickBooks System Repair tool can be used to repair your program. If QuickBooks not responding when opening company files then you can download this tool to remove errors.
The process may take up to 20 minutes to scan your device. Once the process is finished and your program is repaired, you can restart your device to verify the error.
It is common to face issues related to the QuickBooks program. There can be numerous reasons behind this. But fixing the issue can be done easily if you have the proper knowledge of its causes and symptoms. If QuickBooks has stopped working after login, you can perform the methods we have given above.
Learn more about QuickBooks errors and repairing tools in the following guides:
There can be numerous reasons that the software may often stop working after login. If the QBWUSER.INI file, hard drive, or program files are damaged, then you may encounter such interruptions. Moreover, when the company name is longer than required, this can be the reason that you are unable to access QuickBooks properly. In such scenarios, you can repair the aforementioned components to make the software function again.
QuickBooks uses certain Windows components to perform. As those components go missing, corrupted, or damaged, you might encounter an error stating that QuickBooks has stopped working. Should that happen to you, then update QuickBooks Desktop. In addition, use the relevant Windows regional settings. You should also make sure that the software’s regional settings are set to US locale.
A corrupted hard drive can be the major reason that the software has stopped working correctly. However, there could be other reasons too such as missing QBWUSER.INI file, damaged Windows system, corrupted QuickBooks Desktop installation, or program files. If you are using a company name that does not meet the requirements, then you might have trouble opening the accounting software.